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 | What tools are you using to provide customer service via the web? In this issue, I review two, Zendesk and Get Satisfaction. | |
Two Tools That Make it Easy to Provide Customer Service Online
As Columbia Business School's David Rogers writes: "From smartphones to social networks, today's digital tools are helping your customers connect, create, and interact with each other on a global scale. This... Read more
| An Easy Way to Win More Consulting Work
I am a freelance consultant and as such a lot of my time is spent pounding the pavement, pursuing gigs and trying to convince clients that I am the perfect... Read more
| How to Escape the Rat Race in 2014
It's just about a year since I've begun guiding Entrepreneurs at About.com, and a little bit more than that since I left the world of regular 9-to-5 full-time employment. I'll be... Read more
| Business Networking for Entrepreneurs
Networking is an essential skill for most business people, but especially for entrepreneurs. The strong association between the entrepreneur as a person and his or her business demands that entrepreneurs get out into the world and create and maintain business relationships.
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