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 | Zappos is a company famous for superior customer service. A few perks that customers enjoy are free overnight shipping and easy returns. But as you explore the Zappos story more deeply, you can see how a customer service focuses their every effort, from management to hiring. Read on for lessons you can apply to your own business. | |
Customer Service Lessons From Zappos
Are you a fan of Zappos? I sure am -- I love that it's super easy to order cute shoes and get them delivered lightning fast. But I didn't know how committed the company is to customer service until I saw their CEO, Tony Hsieh, speak at South By Southwest in 2009...Read more
| 6 Easy Steps to Superior Customer Service
How can you deliver excellent customer service year in and year out, no matter what the market is doing? You need to stay flexible, and always have an eye on how... Read more
| Looking for More Balance? Here are 9 Great Tips
Do you feel at loose ends? Maybe it's time to find more balance. Here are 9 great tips for getting more balance in your entrepreneurial lifestyle, including how to: Create More... Read more
| How to Use Social Media for Customer Service
You probably know you should be using social media to get the word out about your business. You need a Facebook page, and how to navigate a never-ending Twitter stream.... Read more
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