About Management: Customer Satisfaction On The Cheap

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Management Management Basics Career Advancement Leadership From F. John Reh, your Guide to Management Just because customer satisfaction is critical to your success, that's no reason why you have to blow your entire budget on it. This week we look at different aspects of customer satisfaction, but we start with clues on how to do it inexpensively. Customer Satisfaction On The Cheap The Young Entrepreneur Council listed their answers to the question "What is one low-cost way to improve customer service in your business?" Most of them, and there are a good number, are generally good advice.... Read more Customer Satisfaction Survey The best way to find out whether your customers are satisfied is to ask them. What you ask and how you ask are important. However, the most important thing is what you do with their answers. To learn how to do a customer satisfaction survey that works... Read more Search Related Topics:  customer service  customer satisfaction  business surveys How Key Drivers Help You Increase Customer Satisfaction Many factors have an impact on customer satisfaction and loyalty. You don't have enough resources to attack all the problem areas. A Key Driver Analysis tells you what is most important to your customers and where to spend your money for the greatest increase in customer satisfaction. Read more Search Related Topics:  customer satisfaction  business charts  buiness analysis Stay Focused On The Goal Not The Counting Many businesses have metrics that they use to track their performance against company goals like increasing customer satisfaction rates. Just keeping score isn't enough. You still have to manage the underlying activities that contribute to the numbers. Read more Search Related Topics:  business metrics  management tools  business strategy Related Searches Customer Survey Customer Service Customer Management Change Management Career Management Featured Articles Business Ethics Women in Management Work / Life Balance Issues Organization, Strategy, and Planning Policies and Procedures Frequently Asked Questions (FAQ)   More from About.com The Perfect Engagement Ring How to find a gorgeous ring with a style and price that suit your needs. Read more...> Best U.S. Destinations Experts pick the top U.S. destinations for 2013 based on budget, special events, and more. Read more...> This newsletter is written by: F. John Reh Management Guide Email Me | My Blog | My Forum   Sign up for more free newsletters on your favorite topics You are receiving this newsletter because you subscribed to the About.com Management newsletter. If you wish to change your email address or unsubscribe, please click here. About.com respects your privacy: Our Privacy Policy Contact Information: 1500 Broadway, 6th Floor New York, NY, 10036 © 2012 About.com   Must Reads Management 101 Management Tips Management Glossary Management Skills Pyramid Management Career Path   Follow me on: Advertisement

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